Our Money Advisor

Lucy, our money advisor, can offer you friendly and confidential advice in the following areas:

  • Ensuring you are getting all the benefits and income you are entitled to including assistance in applying for PIP/grants.
  • Understanding changes to the benefits system, including Universal Credit.
  • Helping you to prioritise how you spend your money to ensure you pay the most important bills first and don’t get into arrears.
  • How to deal with debts and to help you manage your arrears, we’ll happily signpost to specialist agencies to assist.
  • Getting the best deals on utility bills and phone contracts.
  • Saving money and considering comparisons for affordable loans.
  • How to avoid loan sharks, payday loans and high cost rent to own schemes for your essential items.
Tin of coins and change

Speak with your Neighbourhood Income Coach or Money Advisor

Top tips from Lucy

There is help and support available for you, and there are practical steps that you can take to improve your financial situation. Remember, small changes can have a big impact.

  1. Know your incomings and outgoings by completing a simple budget.
  2. Be aware of contract end dates so you’re not paying for things you’re not using, you can shop around for better deals.
  3. Making a shopping list and plan your meals as it's more cost effective and reduces food waste.
  4. Be wary of supermarket deals as they may cause you to spend more and buy more than you need.
  5. Charging gadgets and appliances for a few hours in the day instead of overnight could save you as much as £30 a year.
  6. Check your bank account regularly to make sure you have enough money to cover your bills and no unexpected payments have been taken out.
  7. Sell some belongings you no longer need - you may be surprised by what people want to buy!
  8. Make sure you are getting all the income you are entitled to and check which benefits you're entitled to, visit entitledto.co.uk.
     
    Lucy our Money Advisor

    Ask Lucy

    Do you have a question for our money advisor?

    Our money advisor, Lucy, is available to our customers for advice about benefits, budgeting, accessing grants, and specialist advice organisations.

    Have you got a question about your finances, money management or benefit entitlement? If so, ask Lucy here.
     

    Dear Lucy. I’m a pensioner who has no savings. I have a small occupational pension and state pension and I'm really worried about heating my home. Can you help me?

    There are many people in a similar situation to you, and rising energy costs is a big worry for everyone at the moment. You are not alone, and we are here to help in any way that we can. First of all I would recommend you look into making sure you are getting all of the income you are entitled to. There are some really handy websites out there that you can use to check your benefits, like entitledto.co.uk. We have a friendly team of income coaches who are available to help and support you in finding the information you need. They are available to chat over the phone or face-to face.
     

    Dear Lucy. I’ve recently lost my job as a carer and I'm struggling to make ends meet. I’ve got three kids at home and I haven't always got enough food to feed them. I feel like I'm failing both in work and at home, can you help me? I don't know who to turn to.

    I'm so sorry to hear that you have lost your job. I meet many people in your situation and the first two pieces of advice I always give are; firstly, check if you are entitled to benefits, and secondly, is there a way to reduce your household expenditure whilst you are going through this difficult period? For example, if you have broadband can you get a better deal? If you pay out for mobile phones is there an alternative contract you could source? You mentioned you have three children and you are worried about food. There are grants available that you may be entitled to which will support you with things like childcare costs and school uniform. If you are struggling with food you can access your local food bank. To find yours, visit trusselltrust.org/get-help/find-a-foodbank/ We can also provide you with a food bank voucher to give you access to food in an emergency situation. Our income coaches can also help signpost you to agencies that can help get you back into work. We also have a number of vacancies available which we would recommend you take a look at