Find out how we heard our customers voice in 2022 and what has changed as a result
4,272times the hafod 24/7 app was used | 1,402responses to Question of the Month | 3contributed to our community newspaper |
3,678Facebook group members | 482returned the STAR survey | 32Scrutiny Panel volunteer hours |
516shared their thoughts on Covid-19 | 135views for walk in your commnity | 2mystery shoppers reviewed our customer services |
What has changed as a result?
- Eight actions have been completed as a result of Walk in your Community, including the removal of overgrown trees
- Our Facebook groups have enabled customers to take part in community competitions, including 50 seed packets being sent to customers
- Our Scrutiny Panel reviewed our retirement schemes' out of hours service to ensure it still meets our customers' needs, resulting in some customers saving £5 per week in service charges
- We produced 24/7 app trouble-shooting guidance to help colleagues support customers with common issues